Informativa sulle spedizioni

Last updated: January 2, 2026

Store Name: LUXARA
Email: CONTACT@LUXARA.SHOP
Business Hours: Monday–Friday, 8 AM–10 PM (CET)

At LUXARA, we are committed to delivering your fashion and clothing products in a reliable and transparent manner. Please review our shipping policy below.

1. SHIPPING DESTINATIONS

  • We currently ship orders to Italy only.

  • Orders placed from other countries will not be processed unless explicitly stated on the product page.

2. PROCESSING TIME

  • Order processing time: 5–16 business days

  • Processing time includes order verification, quality checks, packaging, and dispatch.

Orders are processed Monday to Friday, excluding public holidays.

3. SHIPPING TIME

  • Estimated delivery time begins after the order has been processed and shipped.

  • Delivery times are estimates and may vary due to:

    • Carrier delays

    • Weather conditions

    • High seasonal demand

    • Customs or logistical issues

LUXARA is not responsible for delays caused by shipping carriers or circumstances beyond our control.

4. SHIPPING COSTS

  • Shipping costs (if applicable) are displayed at checkout before payment.

  • Any applicable taxes or duties will be clearly shown during checkout.

5. TRACKING INFORMATION

  • Once your order has been shipped, you may receive a tracking number by email (when available).

  • Tracking updates may take 24–72 hours to appear in the carrier system.

6. INCORRECT OR INCOMPLETE ADDRESS

Please ensure your shipping address is accurate and complete.

  • LUXARA is not responsible for orders delivered to an incorrect address provided by the customer.

  • If an order is returned due to an incorrect address, reshipping costs will be the responsibility of the customer.

7. LOST OR DELAYED SHIPMENTS

If your order appears delayed or lost, please contact us at CONTACT@LUXARA.SHOP.
We will work with the carrier to investigate and assist you.

8. DAMAGED PACKAGES

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the package and item(s)

We will review the issue and provide a solution in accordance with our Return & Refund Policy.

9. RETURNS & SHIPPING

  • Returns are accepted within Italy only.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

For full details, please review our Return & Refund Policy.

10. CONTACT INFORMATION

For shipping-related questions, please contact us:

📧 Email: CONTACT@LUXARA.SHOP
📅 Business Hours: Monday–Friday, 8 AM–10 PM (CET)